Born Digital. Built Agile. Measurable Outcomes.
TDWS Consulting Group helps enterprises craft intelligent, connected, and personalized experiences — across every channel, powered by data, driven by empathy, and measured by business results.
In a hyper-competitive, digital-first world, your product is no longer your differentiator — your experience is.
Today’s customers expect real-time personalization, seamless journeys, and emotional connection. TDWS Consulting Group helps enterprises move from siloed interactions to unified, intelligent customer ecosystems — where data meets design, and empathy meets impact.
Define experience visions, map customer journeys, and link every interaction to KPIs. → Deliver clarity, consistency, and competitive differentiation.
Unify digital, mobile, and in-person interactions into a single connected journey. → Achieve 99% customer continuity across channels.
Leverage machine learning to predict needs, recommend content, and automate delight. → Boost conversions by 22% and engagement by 40%.
Build centralized data ecosystems that turn insights into real-time action. → Reduce response time by 50% and increase loyalty retention.
Assess customer journeys, personas, and experience maturity
Reimagine touchpoints with empathy and measurable KPIs
Implement omnichannel solutions and automation
Launch with continuous measurement and A/B optimization
Reinforce loyalty with predictive engagement and innovation
“We engineer every interaction to move a metric — engagement, retention, or ROI.”
AI-driven personalization increased conversion rate by 28% → Customer lifetime value grew 2.3× year-over-year
Revamped digital onboarding journey → 32% lower drop-offs → Improved CSAT by +21 points within 3 months
Designed mobile-first patient experience → 45% faster appointment booking → Patient satisfaction up 38%
Customer Satisfaction (CSAT)
↑ 20–35%
Improved brand perception
Net Promoter Score (NPS)
↑ 30–45 points
Increased loyalty & referrals
Conversion Rate
↑ 25–30%
Higher ROI from digital channels
Churn Reduction
↓ 25–40%
Predictive retention & engagement
Response Time
↓ 50%
Unified CX platforms
ROI Realization
60–90 Days
Across digital CX initiatives
“TDWS helped us redesign our digital experience, doubling our retention and tripling engagement — in just 90 days.”
— Chief Marketing Officer, Retail Enterprise
Empathy-led experiences powered by AI.
Strategy, design, and technology under one roof.
Every decision backed by analytics and measurable KPIs.
CRM, ERP, and CDP ecosystems connected seamlessly.
We’re measured by your customer metrics, not deliverables.
We combine design, data, and automation to turn your CX into a continuous growth engine.
TDWS Consulting Group helps businesses design intelligent, personalized, and measurable experiences that drive loyalty, advocacy, and growth.