A rapidly growing restaurant group operating across multiple cities faced mounting operational challenges. Each outlet had its own point-of-sale system with limited visibility and control from the head office.
As the group expanded, inefficiencies began to surface — from delayed kitchen orders and billing confusion to inconsistent reporting and manual tracking of tables and tips.
The management team decided to adopt a unified, technology-driven solution that would simplify restaurant operations while enhancing customer experience across all locations.
The Challenge
The group’s decentralized systems made even the simplest restaurant processes complex.
Key operational challenges included:
- No centralized POS platform, resulting in fragmented reporting and inconsistent billing.
- Manual floor management makes it hard to track table occupancy or transfer tables between waiters.
- No mechanism for split billing, causing delays for group diners.
- Limited tip tracking leading to accounting discrepancies.
- Kitchen coordination issues occurred as orders were printed manually or communicated verbally.
- No real-time visibility into sales performance across outlets.
The leadership team needed a solution that could unify all restaurant operations — from floor to kitchen to accounting — under one platform.
Solutions Delivered
TDWS Consulting Group implemented a fully integrated Odoo POS (Point of Sale) solution customized for restaurant operations.
The implementation streamlined every operational layer — from customer ordering and billing to kitchen coordination and outlet performance tracking.
Key solution highlights included:
- Dynamic Floor Plan Management Interactive floor layouts enabled hosts and managers to view table availability, assign tables, and handle reservations in real time.
- Table Transfers and Merges Waitstaff could easily transfer tables between servers or merge tables for large groups, maintaining order continuity and billing accuracy.
- Split Billing Functionality Guests dining together could split bills by person or item, enhancing convenience and improving customer satisfaction.
- Tips and Gratuity Management Built-in functionality for adding tips (manual or percentage-based), ensuring transparent accounting and accurate staff payouts.
- Kitchen Order Prints (KOTs) Orders were automatically sent to respective kitchen printers (bar, kitchen, or dessert counter) for efficient order handling and faster turnaround times.
- Centralized Data & Reporting Every transaction from each outlet was recorded centrally, allowing management to track sales, item performance, and staff productivity across locations.
- Inventory & Accounting Integration POS was seamlessly connected to Odoo Inventory and Accounting, ensuring real-time stock deduction, purchase automation, and consolidated financial reporting.
Results Delivered
Within weeks of deployment, the restaurant group saw measurable improvements in operational performance and guest satisfaction.
40%
faster order processing time due to automated KOTs and integrated POS.
90%
Reduction in billing errors by eliminating manual reconciliations.
Key outcomes included:
- Seamless split-bill handling — drastically reducing billing delays for large tables.
- Transparent tip tracking, ensuring accountability and staff satisfaction.
- Unified reporting, empowering leadership with real-time insights across all outlets.
By transforming how each outlet operated, Odoo POS created a foundation for scalable, data-driven restaurant management.
Technology Stack
- Core Platform: Odoo Enterprise
- Modules Implemented: Point of Sale (Restaurant), Inventory, Accounting, Employees, and Custom Dashboard Extensions
- Integrations: Kitchen Order Printers (KOT), Bar Counter Terminals, Multi-Outlet Sync
Conclusion
Through the deployment of Odoo POS, TDWS Consulting Group enabled the restaurant chain to move from fragmented operations to a connected, efficient, and guest-centric ecosystem.
From dynamic floor plans and split billing to automated kitchen order routing, the solution streamlined every operational touchpoint. The result was a faster, smarter, and more profitable restaurant network built on the power of Odoo.
