A renowned hospitality group operating three hotels, four restaurants, and three bars faced growing operational inefficiencies as its business expanded. Each hotel functioned independently with separate billing systems, and even within a single property, guests were required to settle bills separately at the hotel, restaurant, or bar.
This fragmented system led to guest dissatisfaction, loss of revenue visibility, and an inconsistent experience across locations.
The Challenge
Despite being a well-established brand, the group lacked a centralized platform to manage its multi-property operations.
Key challenges included:
- Guests having to make separate payments for rooms, restaurants, and bars.
- No unified guest account, making it impossible to track spending or preferences across outlets.
- Walk-in billing complexity, including split payments among groups and open tabs in bars.
- Inventory and staff management being handled manually at each location, leading to errors and stock losses.
- Limited operational insights due to disconnected data silos.
The leadership realized the need for a single digital backbone to unify guest experience, streamline billing, and improve financial control across all outlets.
Solutions Delivered
TDWS Consulting Group implemented a comprehensive Odoo-based hospitality management system tailored for multi-property operations.
The solution unified all hotels, restaurants, and bars on a single centralized platform that handled everything from reservations and billing to inventory and workforce management.
Key highlights included:
- Centralized Billing System — Guests could now settle all their bills (room, restaurant, bar) through a single invoice, regardless of outlet or property.
- Unified Guest Account — Integrated customer profiles allowed tracking of guest history, preferences, and loyalty benefits.
- Split Billing for Walk-ins — Restaurants were equipped with a system allowing group payments to be split easily.
- Bar Tab Management — Enabled open tabs for frequent walk-ins, with simple end-of-night closures.
- Integrated Inventory and Procurement — Real-time inventory tracking for all properties, including food, beverages, linens, and supplies.
- Staff Scheduling and Performance Module — Streamlined roster creation, shift management, and task assignments.
Management Dashboard — Provided leadership with consolidated insights across all outlets — financials, sales, occupancy, and stock data — in real time.
Results Delivered
The implementation led to a remarkable improvement in operational efficiency and guest satisfaction.
25%
faster billing and check-out process.
30%
reduction in stock losses due to centralized inventory visibility.
Key outcomes included:
- Unified guest experience, improving brand loyalty and repeat bookings.
- Consolidated financial reporting, giving management real-time performance insights across all properties.
- Reduced manual effort, freeing staff to focus more on customer engagement rather than administrative work.
Technology Stack
- Core Platform: Odoo Enterprise
- Modules Implemented: Sales, POS, Accounting, Inventory, HR, Timesheets, Project, and Custom Hospitality Extensions
- Integration: Multi-property sync with centralized dashboard and reporting
Conclusion
By partnering with TDWS Consulting Group, the hotel group successfully transitioned from a fragmented, outlet-based model to a centralized, digital-first hospitality ecosystem.
The Odoo implementation not only streamlined billing and operations across multiple hotels and restaurants but also elevated the overall guest experience — setting a new benchmark in how hospitality businesses can leverage technology for unified operations.
